We are not currently, nor do we anticipate experiencing any interruptions to Allvue’s delivery of services.
Since the start of the coronavirus (COVID-19) outbreak, Allvue has been taking steps to assure full operational capabilities as well as employee health and safety.
We are committed to sharing the most updated information we have on this evolving situation especially should it threaten our ability to deliver the same level of service our customers are accustomed to from Allvue.
In addition to our general business continuity and disaster recovery plans, we are taking the following steps to ensure not only continuity of service but also the health and safety of our employees, partners, customers and communities:
— We are following recommendations from the Centers for Disease Control (“CDC”), the World Health Organization (“WHO”), and local health authorities in the countries in which we operate. This includes cessation of travel to severely affected localities, cessation of all non-essential travel, self-isolation upon return from any affected localities and strengthened efforts around on-site cleanliness.
— Given our cloud-based infrastructure, Allvue employees and contractors are able to work remotely as necessary and have the resources and tools they need to do their jobs securely from any location. Our offices remain open; however, employees can work virtually depending on job responsibility and location.
These steps are in addition to our general state of readiness to adapt to and operate across any developing, challenging situation. Our cloud-based architecture and business continuity plans are designed to mitigate any potential disruptions to our customers and employees including geographic fail-over capabilities to reduce the likelihood of significant impact.
We maintain policies and procedures for responding to emergencies including a disaster recovery plan which is tested annually. And we, along with our sub-processors, have data centers and technical support located around the world, including across North America and EMEA.